Designed for:
Anyone who needs to develop a more confident or less aggressive manner when dealing with others at work or in any interpersonal dealings.
Prerequisites:
None.
Objectives:
To learn to identify assertive behaviour and the benefits of being assertive. Understand when and how to use an assertive manner.
Course Content
- Defining assertiveness: self-assessment and group participation.
- Behaviour styles: identifying the difference between aggressive, assertive and submissive behaviour.
- Adapting behaviour styles: stages of successful personal behaviour change and goal setting.
- Developing an assertive attitude: handling requests, saying ‘yes’ and ‘no’, and appropriate responses in practical situations.
- Dealing with criticism.
- Dealing with emotive responses.
- Language choice.
- Body language: non-verbal communication.
- Case studies: analysing the work place.
- Developing a personal action plan.
Benefits
- Achieve optimum results in every interpersonal transaction thereby improving work effectiveness.
- A wide choice of training locations offering intensive tutor led personal development training.
- A personalised workbook with exercises, individual notes and a concise personal action plan to ensure that the skills learnt on this course will be successfully applied in the workplace.
- The opportunity to gain a widely recognised Pitman Training Certificate.
Course duration:
1 day
What next:
Time Management Seminar
Business Writing Skills Seminar
Better Business Letters Seminar