Designed for:
Anyone who needs to develop a more confident or less aggressive manner when dealing with others at work or in any interpersonal dealings.

Prerequisites:
None.

Objectives:
To learn to identify assertive behaviour and the benefits of being assertive. Understand when and how to use an assertive manner.

Course Content

• Defining assertiveness: self-assessment and group participation.
• Behaviour styles: identifying the difference between aggressive, assertive and submissive behaviour.
• Adapting behaviour styles: stages of successful personal behaviour change and goal setting.
• Developing an assertive attitude: handling requests, saying ‘yes’ and ‘no’, and appropriate responses in practical situations.
• Dealing with criticism.
• Dealing with emotive responses.
• Language choice.
• Body language: non-verbal communication.
• Case studies: analysing the work place.
• Developing a personal action plan.

Benefits

• Achieve optimum results in every interpersonal transaction thereby improving work effectiveness.
• A wide choice of training locations offering intensive tutor led personal development training.
• A personalised workbook with exercises, individual notes and a concise personal action plan to ensure that the skills learnt on this course will be successfully applied in the workplace.
• The opportunity to gain a widely recognised Pitman Training Certificate.

Course duration:
1 day

What next: 
Time Management Seminar
Business Writing Skills Seminar
Better Business Letters Seminar