Designed for:
Supervisors or managers who are newly appointed or who have had no formal training.

Prerequisites:
None.

Objectives:
To establish or enhance your credibility as a supervisor and to help you get the results your team are capable of.

Course Content

• Learning to listen properly
• How to delegate and understanding effective delegation techniques
• An introduction to induction and the training of new staff
• Getting the results you know your team are capable of
• How to motivate
• Dealing with negative attitudes
• To build a positive environment
• Understanding and developing leadership skills
• How to give and take criticism

Benefits

• Increased work effectiveness for individuals through better understanding of how to perform as a manager or supervisor in the workplace.
• Workbook with exercises and individual notes to ensure that the skills learned on this course will be successfully applied in the workplace.
• The opportunity to gain a widely recognised Pitman Training Certificate.

Course duration:
1 day

What next: 
Business Writing Skills Seminar
Time Management Seminar