Designed for:
Anyone who needs to develop effective business writing skills.

Prerequisites:
None.

Objectives:
Improve standards and presentation of business documents through the development of good practice techniques in the workplace.

Course Content:

• Different types of letters.
• Problems in replying to letters: ‘bad’ examples and ineffective communications.
• Identify the steps to developing effective letter writing.
• Writing for the reader.
• The Planning process.
• Common errors in business writing: a detailed look at examples of what to avoid and how to achieve greater accuracy and clarity.
• Keeping your documents short and simple.
• Visual impact and formats: letters, memos, faxes, covering letters, complaint letters and replies to complaint letters. Letters of appreciation, inter-office written communications and electronic communication.
• Proof reading: guidelines for good practice.
• Developing a personal action plan.

Benefits:

• Develop the ability to create clear, concise and targeted business documents for effective impact.
• A personalised workbook with exercises, individual notes and a concise personal action plan to ensure that the skills learnt on this course will be successfully applied in the workplace.
• The opportunity to gain a widely recognised qualification, a Pitman Training Certificate

Course duration:
1 day

What next: 
Successful Job Interviews Seminar
Customer Care