Business Writing Skills

Designed for:
Anyone who needs to develop effective business writing skills.


Improve standards and presentation of business documents through the development of good practice techniques in the workplace.

Course Content:

  • Different types of letters.
  • Problems in replying to letters: ‘bad’ examples and ineffective communications.
  • Identify the steps to developing effective letter writing.
  • Writing for the reader.
  • The Planning process.
  • Common errors in business writing: a detailed look at examples of what to avoid and how to achieve greater accuracy and clarity.
  • Keeping your documents short and simple.
  • Visual impact and formats: letters, memos, faxes, covering letters, complaint letters and replies to complaint letters. Letters of appreciation, inter-office written communications and electronic communication.
  • Proof reading: guidelines for good practice.
  • Developing a personal action plan.


  • Develop the ability to create clear, concise and targeted business documents for effective impact.
  • A personalised workbook with exercises, individual notes and a concise personal action plan to ensure that the skills learnt on this course will be successfully applied in the workplace.
  • The opportunity to gain a widely recognised qualification, a Pitman Training Certificate

Course duration:
1 day

What next: 
Successful Job Interviews Seminar
Customer Care